Shipping policy

Shipping Policy

At Asteria, we carefully prepare and fulfill each order to ensure a smooth delivery experience.

Please review the shipping information below before placing your purchase.

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Shipping Origin

Orders are fulfilled from one of our international fulfillment locations, including facilities in North America, Asia, and Oceania, depending on item availability and destination.

To ensure the most efficient delivery, orders are shipped from the fulfillment location best suited to your region.

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Order Processing

Orders are processed within 1–2 days from the date of purchase.

Some of our pieces are finished to order, allowing us to maintain thoughtful production standards and consistent quality.

Processing times may vary slightly depending on item availability.

Orders are shipped once processing is complete.

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Domestic & Regional Shipping

Delivery timeframes vary depending on destination and fulfillment location.

Estimated delivery times after dispatch are as follows:

• United States: approximately 2–5 business days

(Remote or rural areas may experience longer delivery times)

Shipping timeframes are estimates only and are not guaranteed.

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International Shipping

We offer international shipping worldwide.

International delivery times vary by destination and may be affected by local customs processing, inspections, or other factors beyond our control.

Please note that customs clearance may cause delays.

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Shipping Fees

Shipping fees are calculated at checkout based on destination and shipping method selected.

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Duties, Taxes & Customs

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the item price or shipping cost.

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Delivery Issues & Delays

Asteria is not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.

Once an order has been marked as delivered by the carrier, responsibility for the shipment transfers to the customer.

Please ensure all shipping details are accurate at checkout.

Orders returned due to incorrect or incomplete addresses may not be eligible for reshipment or refund.

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Lost or Missing Packages

If your package appears delayed or missing, we recommend contacting the shipping carrier directly for assistance.

For additional support, please contact us at

customerservice@asteriaatelierluxe.com

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Contact Information

If you have questions regarding shipping or your order, please contact us at

customerservice@asteriaatelierluxe.com